Soil Technical and Mechanical Laboratory Company, in order to fulfill the goals of the electronic government, respect the rights of citizens and also provide timely, fast and easy service to customers and also improve their satisfaction, provides its testing services in the form of electronic service. has done Considering the physical nature of the test process, the possibility of registering customer requests and presenting the results electronically is available through the following links.

 

Registration of complaints, suggestions, electronic surveys
Survey
Request for a proposal to modify the service delivery process
Complaint

 {tab title=" Electronic service request" alias="Email service request"}

Request for technical service, engineering and quality control of construction project
Monitoring the process of conducting the experiment
the necessary documents to perform the service by applying and completing the service presentation form   and concluding the contract is possible, the terms and conditions of the service request based on /span> is done based on the ISO standard.The implementation method of feasibility assessment and test order registration
The place of providing services in the centers of technical and soil mechanics laboratories and The costs of performing technical and engineering services based on the tariff of geotechnical services and material resistance in 2017 It is through deposit to the current bank accounts of Central Bank 945175 and 4001063604009455 or through the device located in the POS laboratory company.
Electronic service request guide
Instructions on how to pack and the amount of the prototype

{tab title="Forms and processes" alias="forms and processes"}

Executive form for measuring customer satisfaction
The executive process of measuring customer satisfaction
Executive form for customer complaints
Send a complaint to the highway system of the Ministry of Roads and Urban Development
In-person application form for performing technical and laboratory services (in-person service desk)
Circulation process of performing laboratory services

After receiving the above forms, it should be sent to the email address of the relevant service desk official with the specifications mentioned on this page, for follow-up and necessary action.

{tab title="Service delivery schedule" alias="service delivery schedule"}

Visiting hours for customers to receive service (Zanjan):
Saturday to Wednesday, 7:30 a.m. to 2:30 p.m.
Thursdays from 7.30 to 13.30

The time to submit a service request varies from one day to one month depending on the type of test. The frequency of testing for each service requested by the customer may be done only once, or it may need to be done on a monthly, quarterly, or yearly basis. Due to the presence of this company in the quality control of major national projects of the country, the service times or the number of repetitions may vary according to the importance of the project as described above. Since the tests are conducted based on the international and national standards of the country, the duration of the preparation of the test results depends on the test method and the time defined in the relevant standard.

{tab title="Service ID" alias="pops13"}

 Service certificate

Soil Technical and Mechanics Laboratory Company
Row	service (id)	under the service	Service ID
1	Providing technical, engineering and quality control services in the field of roads, housing and urban development (15051495000)	-	-

 

 

Service level agreement statement

Agreement and general conditions of services of established laboratory and quality control unit of executive operations

Agreement and general conditions of geotechnical service contracts and material resistance

 

 

	service desk
	Mobile phone application test results
	email
	Goya phone, call center
	Messaging system

 

{tab title="Communication with the person in charge of the service desk" alias="Communication with the person in charge of the service desk"}

Zanjan province

Name and surname:

Tawakkel Aslani

Direct contact number:

 024-33745695

telephoto:

024-33770242

email:

zn@tsml.ir

 

{tab title="related questions" alias="related questions"}

1- What is the method of transferring materials and materials to the laboratory for testing?

- The transfer of materials and materials is done by the applicant or in the case that sampling should be done by the laboratory, with the presence of the company's experts.

2- What tests are performed in the soil technical and mechanical laboratory?

- Soil Mechanics and Technical Laboratory provides quality control services for construction projects in 5 fields, which generally include (laboratory services, calibration of laboratory equipment, geotechnical studies, zoning and field surveys, road, airport and railway consulting, training and research) is in the service introduction menu, the list of laboratory services is presented separately for each department, and it is recommended that users can refer to the desired department to receive relevant information.

3- What happens if the result of the test to confirm a characteristic is negative?

- The technical and soil mechanics laboratory does not express an opinion regarding the rejection or approval of the test, and the laboratory is only responsible for conducting the test.

4- What is the cost of the tests?

- It is based on the tariff of geotechnical services and the resistance of materials of the country's plan and budget organization.

5- How long does it take for the results to be ready?

- Since the tests are conducted based on the international and national standards of the country, the duration of the preparation of the test results depends on the test method and the time defined in the relevant standard.

6- Is it possible to keep the samples in the soil technical and mechanical laboratory in the future?

- After conducting the tests, the remaining samples requested by the Provincial Laboratory, Dam and Thermal Plan, and Exploration Office will be kept in the secretariat for one month from the date of the number and registration of sending the final results, and after that they will be destroyed, and the samples that It is related to real persons and legal companies and organizations, if it is stated in the applicant's application that it can be kept after the tests are completed.

7- In what hours and days is it possible to send samples?

- It is done on all working days and during office hours, and if prior coordination has been done, during non-working hours.

8- Is there a discount in providing services?

- Based on the approvals of the assembly and the board of directors of the company and with the order of the executive management.

9- Are all tests performed at the soil technical and mechanical laboratory or can they be outsourced?

- Almost all experiments are done in the laboratory.

10- Is it possible for an observer to be present during the experiment?

- With the coordination of the Technical and Engineering Vice-Chancellor, it is possible for an observer to attend.

{tab title="partnership strategy" alias="partnership strategy"}

 

{tab title=" "Electronic Service Desk" alias="electronic service desk"}

Service title	Providing technical, engineering and quality control services in the field of road, housing and urban development
Service ID	150514995000
System name and address	Laboratory service management system at lims.tsml.ir:8080
Type of service	Serving Citizens (G2C) Business to Business (G2B) Serving other government agencies (G2G)
Service description	Providing the services of quality control tests of building materials and construction projects, geotechnical studies, road evaluation and paving, and airports, calibration of laboratory supplies and equipment, and provision of educational research services and formulation of standards and criteria
Documents required for service	Service request and contract conclusion
High-handed rules and regulations	The technical and executive system of the country, the rules and regulations of the management and planning organization and the company's statutes
Average service delivery time	Varies from one day to one month
The cost of providing service to recipients	Based on the management and planning organization tariff (geotechnical tariff and material resistance)
Workflow steps	1- Submitting a service request by the applicant 2- Referral of the request to the marketing and contracts affairs expert to announce the technical opinion and complete the work performance sheet 3- Checking the feasibility of providing the service and resolving the possible ambiguities of the request 4- Estimating the cost and time of performing the service and agreeing with the customer 5- Performing the quality control inspection process 6- Starting the process of testing on test samples by specialized laboratories 7- Summarizing and sending test results to customers

 

{/tabs}